Graduation project: Experience Redesign Project - National Health Service (NHS)

Elevating the user experience of a renowned health organization.

Role

Product Designer

Industry

Health & Fitness

Duration

6 months

Landing page of NHS website
Landing page of NHS website
Landing page of NHS website

Stage 1. Usability Audit

Initiated the project with a comprehensive usability audit of the existing app, employing heuristic evaluation, user interviews, and performance analytics to identify friction points. This audit revealed significant areas for improvement, particularly in the app's navigation system, system tracking features, and social engagement mechanisms.

Stage 2. Design Strategy

Formulated a redesign strategy that prioritizes a simplified user flow, enhanced data visualization for systems tracking, and new features to foster community engagement among users. Developed a detailed design roadmap, categorizing changes into short-term fixes and long-term enhancements, to guide the redesign efforts effectively.

Stage 3. Prototype Development

  • Wireframing: Undertook the redesign of core app screens and user flows, addressing the audit's findings. Emphasized the creation of a more intuitive and goal-oriented user journey, reducing cognitive load and enhancing the overall user experience.


  • High-Fidelity Prototyping: Leveraged Adobe XD to construct detailed prototypes that brought the new design to life. These prototypes featured a refined aesthetic that aligns with the motivational needs of fitness enthusiasts, showcasing the app's enhanced functionality and interactivity.


  • User Interface Design: Revamped the app's visual identity, incorporating vibrant colors and dynamic elements that motivate users to engage with their fitness goals actively. Carefully selected typography and iconography that resonated with the app's target demographic, ensuring the interface is not only beautiful but also functional.

Stage 1. Usability Audit

Initiated the project with a comprehensive usability audit of the existing app, employing heuristic evaluation, user interviews, and performance analytics to identify friction points. This audit revealed significant areas for improvement, particularly in the app's navigation system, system tracking features, and social engagement mechanisms.

Stage 2. Design Strategy

Formulated a redesign strategy that prioritizes a simplified user flow, enhanced data visualization for systems tracking, and new features to foster community engagement among users. Developed a detailed design roadmap, categorizing changes into short-term fixes and long-term enhancements, to guide the redesign efforts effectively.

Stage 3. Prototype Development

  • Wireframing: Undertook the redesign of core app screens and user flows, addressing the audit's findings. Emphasized the creation of a more intuitive and goal-oriented user journey, reducing cognitive load and enhancing the overall user experience.


  • High-Fidelity Prototyping: Leveraged Adobe XD to construct detailed prototypes that brought the new design to life. These prototypes featured a refined aesthetic that aligns with the motivational needs of fitness enthusiasts, showcasing the app's enhanced functionality and interactivity.


  • User Interface Design: Revamped the app's visual identity, incorporating vibrant colors and dynamic elements that motivate users to engage with their fitness goals actively. Carefully selected typography and iconography that resonated with the app's target demographic, ensuring the interface is not only beautiful but also functional.

a cell phone on a grey background
a cell phone on a grey background
a cell phone on a grey background
cell phones on blue background
cell phones on blue background
cell phones on blue background

Stage 4. User Feedback & Refinement

Facilitated user testing with a diverse group of app users, gathering insightful feedback on the redesign. This phase was crucial in identifying unforeseen usability issues and validating the effectiveness of the new design elements. Iterative refinements were made based on this feedback, fine-tuning the app's interface to maximize user satisfaction and engagement.

Stage 5. Implementation & Launch Support

Collaborated closely with the development team to ensure a smooth transition from design to implementation. Provided ongoing support and guidance during the development phase, addressing any design-related challenges that arose. Played a key role in the app's successful relaunch, monitoring user feedback and engagement post-launch to inform future updates.

phone on step
phone on step
phone on step
laptop on table
laptop on table
laptop on table
cell phone on bubble
cell phone on bubble
cell phone on bubble

Outcomes

The redesigned NHS app received overwhelmingly positive feedback from users, who praised its improved usability, engaging design, and simplified features. The project was a significant learning opportunity, enhancing my understanding of user-centric design principles and the impact of design on user behaviour and app retention.

Click the link below to see a detailed case study :
https://issuu.com/manjith.fernandez/docs/7015aad_design_management_final_project

Outcomes

The redesigned NHS app received overwhelmingly positive feedback from users, who praised its improved usability, engaging design, and simplified features. The project was a significant learning opportunity, enhancing my understanding of user-centric design principles and the impact of design on user behaviour and app retention.

Click the link below to see a detailed case study :
https://issuu.com/manjith.fernandez/docs/7015aad_design_management_final_project

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